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Majority of our products are in-stock and ready to ship. However, Lead time and shipping varies depending on the product. Our in-stock products can take anywhere from 1-14 days for orders shipping UPS ground to be processed. Therefore, please see the product page as information will be specified in each product description.

Select furniture items will be delivered third-party by a delivery service provider during their weekday operating hours. If in stock, some items ship within 48 hours, others may ship within 3-4 weeks of order receipt. Therefore, please refer to the estimated shipping time frame noted on the product page for each piece. Transit typically takes 7-10 business days barring any delays.

Once your item is ready to be delivered, a representative from your local third-party delivery agent will reach out to you directly to schedule a time that works for you to deliver your piece. The third-party representative will assist in moving and placing the piece in the desired space of your home. Various items will also include assembly or hanging.

Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear. The delivery agent cannot move existing furniture to make room for the new item. The agent is also unable to remove unwanted furniture or make any modifications to your home. We ask that you take the time to review your delivery upon its arrival, and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, email us at

Please note, for all items, once your order has shipped, we cannot make changes to the order or shipping address. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order.  

Our team works hard to update our site often to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Item(s) temporarily out of stock will be delivered as they become available.  Our team will notify you of any changes to the item(s) in your order and ship any available items.

Unfortunately, we cannot ship to the U.S. territories or foreign countries other than Canada at this time.




Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.


Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team within 48 hours of receipt, so that we may file a claim and include in your delivery documents.


If you refuse your furniture, artwork, lighting, rug, and mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 2-3 weeks to finalize and issue a replacement. Our team will work hard to have a replacement issued and shipped as soon as possible.


Furniture that is refused due to non-damage or defect related feedback will be issued store credit as a refund less the original handling fee charges and a 15% restocking fee. If delivery service schedules a delivery with the homeowner but the homeowner is not there, upon delivery, they will be subject to fines.



We will assume risk of loss up until the point of delivery either through our company or our designated shipping agent.  You will be responsible for all risk of loss for non-defective merchandise after delivery by us.