FREQUENTLY ASKED QUESTIONS
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We are open Monday to Friday, 9AM-5PM MST.
Text With a Live Agent
Looking for a fast response? Text us from your mobile phone! +1 (844) 427-3688
Schedule a Phone Call
Due to the high volume of calls we receive, we recommend scheduling a call to speak to a live representative. To schedule a call, click here. To give us a call, please reach out to: +1 (602) 825-2958.
To send us an email, please provide details on your question and our support team will be in touch within 1-2 business days. For a quicker email reply, please try using our LiveChat feature by clicking the chat icon in the bottom right-hand corner of this web page and following the instructions to "send us a message." firstname.lastname@example.org
We are now open by appointment only. For shopping inquiries, reach out to email@example.com with your name, date/time you’d like to visit us, and some details on what you are looking for, and one of our team members will confirm your appointment.
Have a question on how to design your space, or would like more information on our design offerings?
We are excited to offer virtual design services for small spaces though the Guided Home Design team. Please visit the information page here to get more details on offer and pricing.
For bigger projects, please go to GuidedHomeDesign.com to learn more about the Guided Home Design team and what they have to offer.
Furniture and oversized items may take up to 4 weeks to ship from the confirmed “in-stock” date and will be delivered via a 3rd party freight carrier. Once the item has shipped, you will receive an email with a link to track your orders shipment. The 3rd party carrier should call you to schedule a delivery time that works best for you. You can always request to change the time/day of delivery to fit your schedule’s needs.
Shipments will be delivered via a Threshold service meaning it will be delivered to your doorstep, or to the nearest dry place at your home. You may request to upgrade your delivery to White Glove for an added fee by contacting firstname.lastname@example.org.
Please fully inspect your item upon delivery for any imperfections and direct any damages or product concerns to our claims form.
StyleMeGHD ships to the 48 continental United States. We do not ship to Hawaii, Alaska, or internationally at this time.
Absolutely! Please contact email@example.com or text us at +1 (844) 427-3688 to request your delivery to be upgraded for an added fee and our support team will do their best to accommodate.
Freight deliveries: 1-3 weeks depending on the distance from warehouse and shipping address.
Small packages: 5-7 business days depending on the distance from warehouse location to shipping address
Please allow a couple of days from when your item receives tracking to expect to see movement on your package. Our carriers have scheduled pickup days each week so in these instances, your package is likely waiting in our warehouse for the carrier to pick it up and be on its way!
If you do not see movement with your tracking within a week, please feel free to reach out to us and we will contact the carrier to take a look into your order further.
Our 3rd party carrier should call you to schedule a delivery time that works best for you a few days prior to delivery. You can always request to change the time/day of delivery to fit your schedule’s needs.
If you are concerned with scheduling a time for delivery, or need proof of insurance, and the driver has not reached out to you, you may call the carrier’s customer service line and reference your tracking number to ensure the date/time that is best for you.
QUESTIONS ABOUT YOUR ORDER
Our Development team is working around the clock to optimize our website to get the most accurate depiction of product availability, but there are still some items without ETA’s on them. In the meantime, please reach out to our support team with the product name and we can give you the ETA for that item. If you do not reach out prior to purchase, we will send you a Status Update following your order confirmation with the lead time for your convenience.
In stock orders are unable to be canceled. Please be confident on your in stock order before placing it, as we will be unable to cancel it once it has been placed. In stock orders are automatically placed through our warehouse and start processing as soon as an order is placed to ensure your product is quality checked and ready for the quickest shipping lead time possible. Halting any part of this slows down the processes in our warehouse and will make for longer general lead times. We appreciate your understanding as we are always looking for ways to improve speed and quality for every part of the ordering + shipping processes.
Orders that are not in stock at the time of ordering may be canceled at anytime before it has been "queued for shipment", or restocked to our warehouse.
If you have already placed an order and would like to add an item, please place a new order with us. If you used a discount code for the original order that has expired with use, we will honor the discount on the second order if they are placed within 24 hours. If you need to edit an item on your order, please reach out to us on support and we will cancel the item you wish to edit if it has not been queued for shipment and have you re-place an dorder with the item you wish to replace it with.
StyleMeGHD understands that our customers' time is valuable and tries to communicate the most up-to-date availability for all of our orders. We want to inform you of how our backorder process works. Once a backordered product is purchased, that purchase is then placed on a waiting list determined in chronological order based on date/time of purchase. If the customer decides to cancel their order, they will then be refunded and taken out of line for that list, and the next waiting customer will fill their spot. This method is also how our estimated ship dates are determined.
StyleMeGHD does the best we can to give the most accurate ETA’s for product arrival; however, unforeseen delays have unfortunately become the new normal for our industry. Please be aware that an ETA is not something that can be guaranteed and is always subject to change. The global pandemic had caused many uncontrollable delays in production, shipment, importing, etc.
Manufacturers have been working as safely as possible to make and ship out products at a higher volume than in the past due to more online shopping. They have had to take more vigorous precautions in order to ensure the safety of the workers and the consumer. This can cause unexpected delays and differing ETA's. Import containers arriving later than estimated. While we almost have this down to a science, we have no way to control whether factors, production or factory delays, packing and shipping a container earlier/later than the audited time frame.
Unfortunately, this is what most producers are facing due to the effects of the pandemic; things change that are not always in our direct control. We appreciate your understanding and are more than happy to answer any further questions you may have regarding the status of your order.
Furniture + oversized items requiring freight shipment: 2-4 weeks to ship from order confirmation.
Small packages: Typically ships within 5-7 business days from order confirmation via UPS. For both shipping methods, please allow a couple of days from when your item receives tracking to expect to see movement on your package. Our carriers have scheduled pickup days each week so in these instances, your package is likely waiting in our warehouse for the carrier to pick it up and be on its way!
Email us at firstname.lastname@example.org or send us a live chat message with your order number and new shipping address and we will do our best to accommodate. If your order has already shipped, we will put in a re-route request, but it may not be eligible for change.
If your item arrived and it is not what you through it would be, you may make a return through our Return Portal anytime within 14 days after delivery. Returns require a 25% restocking fee that will be deducted from your total refund. You may refer to our Refund Policy to determine if your item is eligible for a return.
You may have received store credit for a couple of reasons:
A) You have canceled or returned your order and chose to receive store credit instead of a refund to your original form of payment.
B) The item you ordered has unexpectedly become unavailable to ship, so our team reached out to ask if you wanted a refund or store credit for your order. If we do not hear back within 48 hours, we will reimburse with store credit. If after this time you decide you’d like a full refund instead, you may reach out to us to receive a refund instead.
You should have received an email from us confirming the amount.
Most of our wallpaper is sold as a double set, so one roll with have 2 single sets inside of it. Lets say you ordered 6 rolls of wallpaper, you will receive 3 double rolls, so don’t be alarmed if your package arrives looking like it has half the product. Note that all wallpaper sizes differently too, so one double roll could agave different dimensions form the next.
Please speak with your professional wallpaper installer to provide details on how much wallpaper is right for you to order for your space.
We are able to provide fabric swatches as well as other finish samples on a portion of our products. If finish samples are available you will find links to order those in the product description. Unfortunately, if you do not find a note about product sample offerings in the product description, that means we can not offer those at this time but look forward to expanding offering for your reference in the future.
Most beds that are offered through our site come with paneling which allows for a box spring to be optional - unless stated otherwise on the description.
You might be wondering why you might want a box spring if your bed frame is equipped to function without one. It basically gives you the option to add height to your bed size if you want it. It’s something to consider if your nightstands are significantly taller than the height of your bed or if you like your bed to stand taller in general, you may want to add the box spring under your mattress.
It’s always good to have options! If you’re still unsure about this, then feel free to contact us with any further questions.
You can read about our original art collection on our blog here. These Original Art Pieces are handmade using a blend of plaster molding material, paint, and canvas. Each piece is made unique and may come with different marking or brush strokes than what is pictured in the imagery, but that is the beauty of this collection!
Custom art orders can be placed. You can request different sizes or colors based on your design needs. To do so, please follow the instructions below:
For custom requests, we will need to submit your requests to the artist for approval. Once approved, we will send you a price quote. We will need the following information for custom requests:
- Artwork name
- Artwork size
- HEX color code if you are requesting a specific color
- Any other notes to the artist
Once we receive this information, your request will be sent to the artist for approval and you should hear back with the status in about 5 business days with approval. Please send custom requests to email@example.com.
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