Refund Policy

At StyleMe GHD, our mission is to ensure your complete satisfaction with every purchase. To enrich your shopping experience, we've carefully crafted a comprehensive refund policy.

 We accept returns on all small home decor and accessories. For furniture items, any refusal of delivery or cancellations made after an order has shipped will be refunded, with a deduction of a 25% restocking fee. The refund excludes original shipping costs and any return shipping fees associated with the refused delivery or canceled order. 

Pre-Purchase Support:

Connect with our dedicated Customer Support team at support@stylemeghd.com for fabric, finish samples, product details, and estimated ship dates before placing your order. We're here to assist you in making the right choices.

 Effortless Return Process:

Submit your return request through our user-friendly return portal on our website for a smooth approval process. Unauthorized returns won't be accepted.

Return Guidelines:

• Return your item(s) within 30 days of delivery.
• Ensure item(s) are in their original factory cartons with all original packaging intact.
• Keep item(s) unused, uninstalled, and free from damage during your possession.

Restocking Fee:

Some returns may be subject to a 25% restocking fee, applied at the seller's discretion.

Refunds exclude original shipping charges, warranty fees, and shipping upgrades.

Once your refund is processed, you'll receive a notification via email. Please allow up to 10 business days for the refund to reflect in your account. Items showing signs of damage or use are ineligible for a refund.

Exclusions for Certain Items:

At StyleMe GHD, we aim for your complete satisfaction with every purchase. Contact our Customer Support team at support@stylemeghd.com for fabric samples, product info, and shipping dates to ensure satisfaction upon arrival.

Certain items, such as furniture, wallpaper, artwork, lighting, rugs, mirrors, made-to-order items, custom items, sale items, E-Design, and gift cards, are non-returnable. Returns cannot be processed for reasons such as the item not fitting or a preference change. 

Refund Flexibility:

For orders older than 120 days, original payment refunds may be restricted, but we offer the option of a refund via store credit within the appropriate timeframe.

E-Design services, being nonrefundable, come with no expressed or implied warranty.

Backordered Items Consideration:

Please note that estimated ship dates for backordered items are subject to change.

Stay informed with updates on backordered items through status updates. Cancellations are accepted until the order is queued for shipment.

Claims Handling:

• File claims with StyleMe Warranty Protection within 5 days of delivery.
• Claims without protection should be filed within 48 hours of delivery.
• Complete the claim form on our website for a streamlined resolution process.
• Claims with StyleMe Order Protection receive priority. Ensure all claims are submitted within 48 hours, supported by images of the original packaging.

Color Assurance and Material Disclaimer:

We acknowledge variations in color due to monitor differences and assume no liability unless a manufacturer-verified defect exists. Natural variations, dark marks, and color differences are inherent in solid wood products.

Cleaning Guidance:

Specific care instructions for wood products are provided for your convenience.

Lost or Stolen Items Policy:

• Report lost items within 15 days of receiving tracking.
• In case of stolen shipments, inform us within 5 days of delivery. Items over $100 require a police report for resolution.

Cancellation Courtesy:

• Cancellations for backordered items are accepted until restocked and queued for shipment.
• In-stock items are ineligible for cancellation.
• Refusal of delivery or cancellations post-shipment incurs a 25% restocking fee.
• Refunds may be in store credit or the original payment method.

Product Care and Quality Assurance:

Our team assumes risk of loss until delivery. Afterward, you are responsible for non-defective merchandise.

We appreciate your trust in StyleMeGHD. If you ever have questions or need assistance, feel free to reach out to our dedicated support team. Please note, our Return Policy may be changed at any time at our sole discretion. Your purchase will be made under the Return Policy that was in effect at the date of your purchase. 

Happy shopping!

Xx,

Team StyleMe