Refund Policy
We hope you are completely satisfied with all items purchased with StyleMe GHD! Since most purchases will be made through our online platform, we encourage you to reach out to our Customer Support team at support@stylemeghd.com for fabric + finish samples, product details, and estimated ship dates prior to placing your order to ensure satisfaction upon arrival.
RETURN POLICY
All returns must be submitted through the return portal on our website to be approved for a refund, exchange, or store credit. Unauthorized returns will not be accepted. The customer will organize the return with their desired carrier and purchase a return label. All refunds exclude original shipping charges, warranty charges, and shipping upgrade charges.
Requirements for all returns:
1.) Item(s) must be returned within 30 days of delivery.
2.) Item(s) are in the original factory carton(s) complete with all original packaging.
3.) Item(s) haven't been installed, modified, used, or damaged while in your possession.
All authorized returns must be packed securely and in its original and new condition. All returns may be subject to a 25% restocking fee on the seller's discretion. Once a refund has been issued, you will be notified via email. Please allow up to 10 business days for the refund to post back to your account. Items that are returned to our warehouse damaged, or show signs of use, will not be eligible for a refund.
Returns that are not approved in advance, are damaged, or are not in their original condition when we receive them will not be eligible for a refund.
Items that have arrived to the customer damaged, incorrect, defective, etc. are considered a claim and will not be accepted as a return. These cases should be filed as a claim through our online claim form. A claims specialist will reach out to you with resolution options.
NON-RETURNABLE ITEMS
We do not accept returns or exchanges on the following items: furniture, wallpaper, artwork, lighting, rugs, mirrors, made-to-order items, custom items, sale items, E-Design, or gift cards. Returns will not be accepted for the following reasons - item does not fit in the intended space, no longer want, no longer need, etc.
REFUNDS
Due to our processor's terms of service we may be unable to process a refund to the original form of payment for orders originating past 120 days, but will be eligible for a refund via store credit if that is the preferred reconciliation option and is filed within the appropriate time frame.
E-Design
E-Design Services is an online, nonrefundable, consultation design service. All recommendations are designed to improve the look of your selected space with StyleMeGHD products. Guided Home Design makes no representations, and expressly disclaims all responsibilities, about the suitability, for any purpose, of the Design Concept. The design scheme is provided “as is” without expressed or implied warranty of any kind. Guided Home Design disclaims all warranties about the design scheme including all implied warranties of merchantability and fitness for a particular purpose.
BACKORDERED ITEMS
Please note, estimated ship dates are all subject to change. Our team will communicate updates on backordered or delayed items through a status update. All backordered or delayed items are eligible for cancellation before your order is queued for shipment. Once your order has been queued for shipment, no changes (e.i. address, quantity, cancellation) may be made to the order.
All availability is subject to change without notice either before or after the given date. Please reach out to support@stylemeghd.com for any questions regarding the availability of a product.
*In-stock items lead times are also subject to delays due to the high volume of orders being processed through our warehouses.
CLAIMS
With StyleMe Warranty Protection:
Claims must be filed within 5 days from the delivery date. All items are carefully inspected before shipment, but damages may occur in transit. We ask that you inspect your package upon delivery. If your shipment requires a signature, note any damages to the packaging on the delivery receipt before signing. Take a picture of the package before unboxing if you notice any imperfections. If your item is missing or the incorrect item was delivered please attach a copy of any paper work the delivery agent provided. Please do not discard the original packaging if you have intentions of returning the product. If a concealed defect or damage is discovered, please take detailed images of the damages or defect to help expedite the claims process. If the requested documentation is unavailable to you, your claim will still be considered for reconciliation.
- 5 days to file a claim from delivery
- Priority, hassle-free, claims solutions within 5 business days of a filed claim
- Solutions for claims filed past the 5 day claim period are eligible for consideration
Without Protection:
Claims must be filed within 48 hours from the delivery date. All items are carefully inspected before shipment, but damages may occur in transit. We ask that you inspect your pieces upon delivery. If your shipment requires a signature, note any damages to the packaging on the delivery receipt before signing and take a picture of the package before unboxing. If your item is missing or the incorrect item was delivered please attach a copy of any paper work the delivery agent provided. Please do not discard the original packaging if you have intentions of returning the product. If a concealed defect or damage is discovered, please take detailed images of the damages or defect to help ensure your claim can be filed.
- 48 hours to file a claim from delivery
- Claims solutions resolved within 15 business days
- Non-guaranteed solutions if filed after 5 days of delivery.
All Claims
Claims with StyleMe Order Protection will take priority over unprotected claims. Please file one claim per affected item even if you are filing multiple items from the same order.
A claim form from our website must be filled out in its entirety to be recognized and resolved. Claims brought up via any other communication platform will not be considered an issue and may not be resolved. The day a claim form is filled out is the day the issue is recognized and will be put into review for reconciliation.
Any claims that are filed after 48 hours may be denied reconciliation. Claims will not be accepted without images of the original packaging. We appreciate your understanding.
Color Note: Because each computer monitor displays color differently, we cannot be held liable for differences between the actual product color and how it appears on your screen. The manufacturer provides descriptions of merchandise, including colors or shades, textures, and other features; StyleMeGHD assumes no liability for the description, for variance, including in colors or textures, minor imperfections, and/or for a product that does not meet customer satisfaction, unless a manufacturer-verified defect exists.
Some of StyleMe GHD’s products are made from naturally sourced materials. Color variations cannot be controlled or corrected and can even occur amongst sets.
Solid Wood Disclaimer: Some of our products are made from solid wood. These products may be susceptible to warping, cracking, or shrinking. Products made from a solid wood can still react to local climate and conditions up to a year after receipt. Also be aware that solid wood is also very susceptible to sunlight and can crack/split overtime with overexposure.
Lost items should be filed within 15 days of receiving tracking, but if filed outside of the timeframe can be considered for reconciliation with proof of loss on the tracking.
Stolen shipments will need to be filed within 5 days of delivery. Items over $100 will require a police report to reach reconciliation.
CANCELLATIONS
If your order is back-ordered, you may cancel your order at any time until your order is restocked and queued for shipment. If a cancellation is necessary after a non-returnable item has shipped, a 25% restocking fee and original shipping charges will be deducted from your total refund. If you request to cancel your order once it has been queued for shipment and it is a returnable item, we will not be able to stop the shipment, but you may return the item for a refund. Refer to the top of this page to see what is considered returnable and non-returnable.
In stock items are ineligible for cancellation. Thank you for your understanding.
As a courtesy to our team, please refrain from sending multiple messages with your requests as we may take a couple of days to get back to you. Your request will be honored from the time/day that you send the first cancellation request email. All cancellations MUST be confirmed with a team member by emailing support@stylemeghd.com to be considered valid.
Any refusal of delivery or cancellations made after an order has shipped will be refunded excluding a 25% restocking fee and original shipping costs.
Refunds may be made in the form of store credit or to the customer's original form of payment depending on preference.
*In the rare case an item is unable to ship, our team will reach out to offer a refund or store credit. If we do not hear back within 48 hours, store credit will be applied including the total amount of the unavailable order.
DAMAGED PRODUCT
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage, a claim must be filed within 48 hours of delivery and a claim filed through our website so our claims team can review and help resolve the issue.
Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team as quickly as possible upon receipt, so that we may file a claim and include it in your delivery documents.
REFUSAL OF DELIVERY
If you refuse your delivery, the piece(s) will be brought back to the local delivery terminal and the order will be refunded in store credit. You will be charged a 25% restocking fee, and all original shipping charges and return shipping charges will not be refunded. The fees and charges will be taken out of the total cost of the order and refunded in store credit. Please note, we are not obligated to refund any cost of a refused order.
Furniture that is refused due to non-damage or defect related feedback will be non-refundable to the original form of payment. If the delivery service schedules a delivery with the homeowner but the homeowner is not there, upon delivery, they will be subject to fines.
RISK OF LOSS
We will assume risk of loss up until the point of delivery either through our company or our designated shipping agent. You will be responsible for all risk of loss for non-defective merchandise after delivery by us.
We are always striving to become a better company and as a result of customer feedback and real-world experiences, our Return Policy may be changed at any time at our sole discretion. Your purchase will be made under the Return Policy that was in effect at the date of your purchase.
