We want you to be completely satisfied with all items purchased through StyleMeGHD. We encourage you to reach out to our Customer Support team at email@example.com for fabric + finish samples, product details, and estimated ship dates prior to placing your order.
StyleMeGHD does not accept returns or exchanges on the following items: furniture, artwork, mirrors, wallpaper, lighting, custom upholstery, rugs, bedding, sale items, or gift cards. Returns will not be accepted for the following reasons - item to large, wrong dimensions, incorrect fit, etc.
Furniture orders may be canceled within 48 hours of submitting the order or from date of Status Update notification if availability is not available on the product description. After the 48-hour cancellation window, orders may be cancelled and refunded for store credit only as long as the order has not been queued for shipment. Orders may not be canceled, edited, or put on hold once it has been queued for shipment under any circumstance.
For returnable items, you may submit a request within 14 days of receiving your order through our return portal here.
Customers are responsible for return shipping and initial shipping charges are nonrefundable. Refunds are made to the original method of payment. Please allow 3-5 business days from the date of receipt to conduct a quality control review and issue a refund.
All authorized returns must be packed securely and in their original and new condition. Once a refund has been issued, you will be notified via email. Please allow up to 10 business days for the refund to post back to your account.
Returns that are not approved in advance, or are damaged or not in original condition when we receive them, will not be eligible for a refund.
Please note, estimated ship dates all are subject to change. Our team will communicate updates on backordered or delayed items through a status update. All backordered or delayed items are eligible for cancellation before your order is queued for shipment. Once your order has been queued for shipment, no changes (e.i. address, quantity, cancellation) may be made to the order.
All availability is subject to change without notice either before or after the given date. Please reach out to firstname.lastname@example.org for any questions regarding the availability of a product.
All items are carefully inspected prior to shipment, but damages may occur in transit. We ask that you inspect your pieces upon delivery. If a defect is discovered, please document the damages with the original packaging.
If proof of delivery is required for a damaged shipment it is important that the condition is documented on the Bill Of Lading (BOL) or Proof Of Delivery (POD) and recorded with photos in the original packaging.
All damage claims must be submitted to our Customer Support team at email@example.com within 5 days of the delivery. All claims that are filed after 5 days may be denied reconciliation. Claims will not be accepted without images of original packaging. We appreciate your understanding.
Orders cancelled within 48 hours of the order being placed may be refunded in full to the original form of payment. After the 48-hour cancellation window, orders may be cancelled and refunded for store credit only as long as the order has not been queued for shipment. Orders cannot be cancelled if the order has already been queued for shipment or has been shipped, outside of the 48-hour cancellation window. In the case of a delayed backorder date, customers may cancel their order for a full refund to the original form of payment within 48 hours of any notification of a delayed restocking date.
Any refusal of delivery, or cancelations made after an order has been queued for shipment will be refunded in the form of store credit excluding a 25% restocking fee and original shipping costs if items in the order have shipped.
*In the rare case an item is discontinued on an order, it will be automatically be refunded in the form of store credit.
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.
Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team within 48 hours of receipt, so that we may file a claim and include in your delivery documents.
REFUSAL OF DELIVERY
If you refuse your delivery, the piece(s) will be brought back to the local delivery terminal and the order will be refunded in store credit. You will be charged a 25% restocking fee, and all original shipping charges will not be refunded. The fees and charges will be taken out of the total cost of the order and refunded in store credit. Please note, we are not obligated to refund any cost of a refused order.
Furniture that is refused due to non-damage or defect related feedback will be non-refundable to the original form of payment. If the delivery service schedules a delivery with the homeowner but the homeowner is not there, upon delivery, they will be subject to fines.
RISK OF LOSS
We will assume risk of loss up until the point of delivery either through our company or our designated shipping agent. You will be responsible for all risk of loss for non-defective merchandise after delivery by us.
We are always striving to become a better company and as a result of customer feedback and real-world experiences, our Return Policy may be changed at any time at our sole discretion. Your purchase will be made under the Return Policy that was in effect at the date of your purchase.
(Effective May 25, 2021)