Refund policy

We want you to feel confident before placing your order. If you have questions about a product, finish, size, or estimated ship date, we’re always happy to help. Reach out to us at support@stylemeghd.com before purchasing to ensure everything works perfectly for your space.

Returns

All purchases are final sale.

We do not accept returns or exchanges for reasons such as:

Item does not fit in your intended space
Not as expected
Color variation
No longer want or need the item
Any other preference-based reason

If your item arrives damaged, defective, or incorrect, it may be eligible for a return or exchange through our claims process. A claim form must be submitted to our customer service team and approved before any resolution is issued.

Backordered and Delayed Items

Estimated ship dates are subject to change. If your item is backordered or delayed, our team will provide status updates.

Backordered or delayed items may be canceled any time before the order is restocked and queued for shipment.
Once an order has been queued for shipment, no changes can be made, including address changes, quantity adjustments, or cancellations.

Availability may change at any time, before or after an estimated date. For questions about product availability, please email support@stylemeghd.com.

Please note: Even in-stock items may experience delays due to high warehouse volume.

Damaged or Defective Items

Damage during transit or manufacturing defects are rare, but they can happen.

If your item arrives damaged or defective:

A claim must be filed within 48 hours of delivery.
You must submit a claim form through our website.

We strongly recommend fully inspecting your furniture at the time of delivery. If you notice damage, notify our team immediately so we can include it in your delivery documentation and begin the claims process.

How Claims Work

Items that arrive damaged, defective, missing, or incorrect must be submitted through our online claim form. A claims specialist will review your submission and provide a resolution option.

Please file one claim per affected item, even if multiple items are from the same order.

Claims must be submitted using our official claim form. Claims submitted through email, social media, or other communication platforms will not be recognized or resolved. The date the claim form is submitted is the official date your claim is recorded.

Claims without images of the original packaging may not be accepted.

With StyleMe Package Protection

If you purchased Package Protection:

Claims must be filed within 5 days of delivery.
Claims are prioritized over unprotected claims.
Priority, hassle-free solutions are typically provided within 5 business days of filing.
Claims filed after 5 days may still be considered.

What to do upon delivery:

Inspect packaging carefully.
If signature is required, note visible damage on the delivery receipt before signing.
Take photos of the packaging before unboxing if there are visible issues.
If an item is missing or incorrect, attach delivery paperwork.
If concealed damage is discovered, take detailed photos.

If certain documentation is unavailable, your claim will still be considered for reconciliation.

Without Package Protection

If you did not purchase Package Protection:

Claims must be filed within 48 hours of delivery.
Claims are typically resolved within 15 business days.
Claims filed after 5 days are not guaranteed to receive a solution.
Claims filed after 48 hours may be denied.

Upon delivery:

Inspect all pieces immediately.
Note any visible packaging damage on the delivery receipt before signing.
Take photos of packaging before unboxing.
Provide detailed images of any damage or defects discovered.

Lost or Stolen Shipments

Lost items:

Must be filed within 15 days of receiving tracking information.
Claims filed after 15 days may still be considered with proof of loss from tracking.

Stolen shipments:

Must be filed within 5 days of delivery.
Orders over $100 require a police report for reconciliation.

Cancellations

Backordered Items:

May be canceled any time before restock and before being queued for shipment.
Once queued for shipment, cancellations are subject to a 25% restocking fee plus original shipping charges.

In-stock items:

Not eligible for cancellation.

Orders already shipped or refused:

Subject to a 25% restocking fee
Original shipping charges are not refunded
Return shipping charges and any carrier fees will be deducted
Refunds in these cases are typically issued as store credit

If an item cannot be shipped:

We will offer a refund or store credit.
If we do not receive a response within 48 hours, store credit will automatically be issued for the total order amount.

All cancellations must be confirmed by emailing support@stylemeghd.com. Your request will be honored based on the date your first email was sent. Please allow 2 to 3 business days for a response and avoid sending duplicate messages.

Refusal of Delivery

If you refuse delivery:

The item will be returned to the delivery terminal.
You will be charged a 25% restocking fee.
Original shipping and return shipping charges will not be refunded.
The remaining balance will be issued as store credit.

We are not obligated to refund any portion of a refused order.

If delivery cannot be completed due to customer unavailability or incorrect contact information:

The customer is responsible for any re-delivery or storage fees.
After a 7-day grace period, freight deliveries may be scheduled without a required signature.
This waives the right to claim loss, theft, or damage.

Refunds

Due to payment processor terms, we may not be able to refund orders to the original form of payment if more than 120 days have passed since the purchase date.

In these cases, store credit will be issued if the claim is filed within the appropriate time frame.

Risk of Loss

We assume risk of loss until delivery is completed by us or our designated shipping agent.

After delivery, the customer assumes all risk of loss for non-defective merchandise.

Color & Natural Material Variations

Color Disclaimer:
Every monitor displays color differently. We cannot guarantee that product colors will appear exactly as shown on your screen.

Manufacturers provide product descriptions, including color, shade, and texture. We are not liable for:

Color or texture variations
Minor imperfections
Differences that do not qualify as a manufacturer-verified defect

Natural Materials:
Many of our products are made from natural materials. Variations in color, grain, texture, or markings are expected and part of the character of the piece.

Solid Wood Disclaimer:
Solid wood can react to climate and environmental conditions for up to one year after delivery. Warping, cracking, shrinking, or splitting may occur over time, especially with exposure to sunlight. These changes are natural and not considered defects.

Dark Marks in Wood:
Wood knots may absorb stain more deeply, resulting in darker areas or markings. This is natural and not a manufacturing defect.

Wood Care Instructions

To care for your wood furniture:

Dust lightly with a soft cloth, following the grain.
Use a soft damp cloth for minor dirt or stains.
For oily stains, use warm water with a non-abrasive soap such as Murphy’s Soap.
Avoid harsh chemicals or abrasive cleaners.
Dry thoroughly with a clean, soft cloth.
Blot spills instead of wiping to prevent scratches.

E-Design Services

E-Design Services are online consultation services and are nonrefundable.

All design concepts are provided “as is” without warranty. Guided Home Design makes no guarantees regarding suitability for a specific purpose and disclaims all implied warranties, including merchantability and fitness for a particular use.

Policy Updates

We are always evolving and improving. Our Return Policy may be updated at any time at our discretion. Your purchase is governed by the policy in effect at the time of your order.

If you have any questions about this policy or your order, please contact our team at support@stylemeghd.com. We’re here to help.