We hope you will be completely satisfied with all items purchased through StyleMeGHD. Since most purchases will be made through our online platform, we encourage you to reach out to our Customer Support team at email@example.com for fabric + finish samples, product details, and estimated ship dates prior to placing your order to ensure satisfaction upon arrival.
StyleMeGHD does not accept returns or exchanges on the following items: furniture, artwork, mirrors, wallpaper, lighting, custom upholstery, rugs, bedding, kitchenware, sale items, or gift cards. Returns will not be accepted for the following reasons - wrong dimensions, incorrect fit, no longer want, etc.
Furniture orders may be canceled within 48 hours of submitting the order or from date of Status Update notification if availability is not available on the product description. After the 48-hour cancellation window, orders may be cancelled and refunded for store credit only as long as the order has not been queued for shipment. Orders may not be canceled, edited, or put on hold once it has been queued for shipment under any circumstance.
For returnable items, you may submit a request within 14 days of receiving your order to firstname.lastname@example.org. All returns will be charged a 25% restocking fee. The restocking fee will be taken out of the total eligible refunded amount for the product.
Customers are responsible for return shipping and initial shipping charges are nonrefundable. Refunds are made to the original method of payment. Please allow 3-5 business days from the date of receipt to conduct a quality control review and issue a refund.
All authorized returns must be packed securely and in their original and new condition. Once a refund has been issued, you will be notified via email. Please allow up to 10 business days for the refund to post back to your account.
Returns that are not approved in advance, or are damaged or not in their original condition when we receive them, will not be eligible for a refund.
Please note, estimated ship dates all are subject to change. Our team will communicate updates on backordered or delayed items through a status update. All backordered or delayed items are eligible for cancellation before your order is queued for shipment. Once your order has been queued for shipment, no changes (e.i. address, quantity, cancellation) may be made to the order.
All availability is subject to change without notice either before or after the given date. Please reach out to email@example.com for any questions regarding the availability of a product.
*In-stock items lead times are also subject to delays due to the high volume of orders during the holiday season.
Claims must be filed within 14 days of delivery. All items are carefully inspected prior to shipment, but damages may occur in transit. We ask that you inspect your pieces upon delivery. If a defect is discovered, please document the damages with the original packaging. We reserve the right to repair the product, or send out replacement parts if applicable to the claim so that the product can be restored to new + intended condition.
If proof of delivery is required for a damaged shipment it is important that the condition is documented on the Bill Of Lading (BOL) or Proof Of Delivery (POD) and recorded with photos in the original packaging.
A claim form must be filled out in order to be recognized and resolved. Claims that are brought up via any other communication platform will not be considered as an issue and may not be resolved. The day a claim form is filled out is the day the issue is recognized and will be put into review for reconciliation. All damage claims must be submitted to our Claims Page here within 14 days of the delivery. All claims that are filed after 14 days may be denied reconciliation. Claims will not be accepted without images of original packaging. We appreciate your understanding.
Orders that are in stock may be canceled within 48 hours of the order confirmation. After 48 hours, you may submit a cancelation request but the cancelation request may be denied if the order has already been picked up for shipment. If your order is back-ordered, you may cancel your order at any time until your order is restocked and queued for shipment. If a cancelation is necessary after a non-returnable item has shipped, a 25% restocking fee and original shipping charges will be deducted from your total refund. If you request to cancel your order once it has been queued for shipment and it is a returnable item, we will not be able to stop the shipment, but you may return the item for a refund. Refer to the top of this page to see what is ocnsidered returnable and non-returnable.
As a courtesy to our team, please refrain from sending multiple messages with your request as we may take a couple of days to get back to you. Your request will be honored from the time/day that you send the first cancelation request email. All cancelations MUST be confirmed with our team by emailing firstname.lastname@example.org to be considered valid.
Any refusal of delivery or cancelations made after an order has shipped will be refunded excluding a 25% restocking fee and original shipping costs.
Refunds may be made in the form of store credit or to the customer's original form of payment depending on preference.
*In the rare case an item is unable to ship, our team will reach out to offer a refund or store credit. If we do not hear back within 48 hours, store credit will be applied including the total amount of the unavailable order.
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.
Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team within 48 hours of receipt, so that we may file a claim and include in your delivery documents.
REFUSAL OF DELIVERY
If you refuse your delivery, the piece(s) will be brought back to the local delivery terminal and the order will be refunded in store credit. You will be charged a 25% restocking fee, and all original shipping charges will not be refunded. The fees and charges will be taken out of the total cost of the order and refunded in store credit. Please note, we are not obligated to refund any cost of a refused order.
Furniture that is refused due to non-damage or defect related feedback will be non-refundable to the original form of payment. If the delivery service schedules a delivery with the homeowner but the homeowner is not there, upon delivery, they will be subject to fines.
RISK OF LOSS
We will assume risk of loss up until the point of delivery either through our company or our designated shipping agent. You will be responsible for all risk of loss for non-defective merchandise after delivery by us.
We are always striving to become a better company and as a result of customer feedback and real-world experiences, our Return Policy may be changed at any time at our sole discretion. Your purchase will be made under the Return Policy that was in effect at the date of your purchase.
(Effective March 9, 2022)