Our design team wants you to be completely satisfied with our curated collection of products offered through StyleMeGHD. However, we understand that from time to time, the hand selected items that we love, may need to be returned.
HOW TO REQUEST A RETURN:
- Email Support@StyleMeGHD.com with order number, email and reason for return.
- You will receive an email with instructions on how to return your item(s) and get your refund, along with a shipping label.
- Package up your item(s) in the original packaging, attach the shipping label, and drop it off at your local Post Office.
- Non-custom merchandise purchased through StyleMeGHD may be returned for a refund within 15 days of order received. All authorized returns will incur a 25% restocking fee per item and initial shipping charges are nonrefundable, except in the case of defective or wrong product shipped. All authorized returns must be in the original product packaging and in their original condition.
- If a defect is discovered and/or delivery is refused, please contact our Customer Support team within 48 hours at Support@StyleMeGHD.com
- Returns that are not approved in advance, or are not in the original packaging or not in original condition, will not be refunded. Initial shipping charges are nonrefundable.
- Please allow 3-5 business days from the date of receipt, to conduct a quality control review and issue a refund. Upon return we will contact you to determine whether you require a refund or credit toward a replacement product.
- Once a refund or credit has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.
We are always striving to become a better company and as a result of customer feedback and real world experiences our Return Policy may be changed at any time at our sole discretion except that your purchase will be made under the Return Policy that was in effect as of the date of your purchase.
Custom items are made to order especially for you and may be changed or cancelled within 24 hours of submitting the order. All custom product sales are final after the 24 hour cancellation window. Please see product specific descriptions for “All custom product sales are final” notations.
Furniture orders may be cancelled within 24 hours of submitting the order. All furniture sales are final after this 24 hour cancellation window. Please see product specific descriptions for “All furniture sales are final” notations. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them. We cannot accept returns on any furniture purchases. Furniture is carefully inspected prior to shipment, but damages do occur during shipping and we ask that you inspect your pieces upon delivery. Please note any damages at such time.
If a defect is discovered and/or delivery is refused, please contact our Customer Support team within 48 hours at Support@StyleMeGHD.com. Furniture that is refused due to non-damage or non-defect, will not be refunded.
FINAL SALE & CLEARANCE ITEMS
Please note that final sale and clearance items are not returnable or exchangeable except for manufacturing defects.