Log in to your account to view your order status and any tracking details available. You can also use your order confirmation or shipping confirmation to review the latest details. If you still need help, email support@stylemeghd.com with your order number and the email address used at checkout.

In-stock, queued, and shipped orders are not eligible for cancellation. Backordered items may be eligible for cancellation before they are restocked or queued for shipment.

Address, item, quantity, or hold requests must be submitted before an order is queued for shipment. Once an order is queued or shipped, changes may no longer be possible. To add another item, please place a new order. If you need help with a recent order or discount issue, contact Support with both order numbers and the email used at checkout.

Queued for shipment means your item is being prepared for fulfillment. Once an order reaches this stage, cancellations, address changes, item changes, quantity changes, or holds may no longer be possible.

Backordered means the item is not currently available and has an estimated future availability date. Estimated dates may change based on manufacturer, freight, or inventory updates.

Backordered purchases are reserved in the order they are placed. If an item becomes available, orders are fulfilled based on purchase timing and current inventory availability.

Availability and lead times vary by item, manufacturer, and finish. Product pages should show current timing when available. If the product page does not answer your timing question, contact Support with the product link, item name, and finish or variant.

StyleMeGHD ships within the 48 continental United States. We do not currently ship to Alaska, Hawaii, or internationally.

Yes. Orders over $1,500 qualify for free shipping. Final eligibility is confirmed at checkout and may depend on order total, delivery location, item size, and shipping method.

Orders are processed within 2-3 business days. Once in stock and processed, non-furniture items typically ship within 2-7 business days. Furniture items are expected to ship within 1-3 weeks.

Once furniture ships, delivery is expected within 8-12 business days. Carrier scheduling may vary by location and service level.

Furniture and oversized items ship through a third-party freight carrier. Once your order ships, you’ll receive tracking details by email. The carrier should contact you to schedule delivery.

White Glove delivery is included at checkout for eligible items when available. Eligibility may depend on the item, delivery location, carrier, and order status.

If White Glove delivery was not applied at checkout, contact Support before your order is queued for shipment. Changes may not be possible once an order is queued. When an added fee applies, furniture White Glove delivery is typically around $295.

Tracking can take a few days to update after it is issued. If tracking has not moved within 7-10 days, contact Support with your order number and tracking link so we can review with the manufacturer or carrier.

Lost package reviews are situational. If tracking has not moved within 7-10 days, contact Support with your order number and tracking link. Our team will coordinate with the manufacturer or carrier before confirming next steps.

All purchases are final sale for preference-based reasons, including fit, color variation, expectation, change of mind, or items no longer wanted or needed.

Returns are standard policy requests. Claims are for damaged, defective, incorrect, lost, or missing items and are handled separately from final-sale return restrictions.

Submit a claim within 48 hours of delivery, or within 5 days if StyleMe Package Protection was purchased. Please include your order number, clear photos of the item and packaging, issue details, and preferred resolution.

Email support@stylemeghd.com with your order information, screenshots of the portal issue, claim photos, and preferred resolution. Please continue working with a live team member until we confirm your claim was successfully received and submitted.

StyleMe Package Protection may provide an extended claim window and additional review options for eligible claims. Claims with StyleMe Package Protection must be submitted within 5 days of delivery.

Refund or store credit timing depends on the approved resolution and payment method. If you need help with an approved refund or credit, contact Support with your order number and email address.

Store credit may be issued based on order status, policy terms, refund eligibility, payment timing, or unavailable inventory. If you have questions about a specific credit, contact Support with your order number.

Gift cards and store credit can be applied at checkout. If the code does not work, contact Support with the code, a cart screenshot, and the email address you’re using at checkout. If needed, Support may assist with an invoice.

Product dimensions and specifications are listed on product pages when available. If a detail is missing, contact Support with the product link and the exact measurement or specification needed.

Availability and lead times vary by product. Product pages should show current availability when available. If you need confirmation before ordering, contact Support with the product name, link, finish or variant, and quantity.

Swatch and sample availability varies by item, finish, and manufacturer. Contact Support with the product link and finish or color name so we can review available options.

Wood samples are not available at this time. If you need help reviewing a finish, contact Support with the product link and finish name.

Color may vary based on natural materials, lighting, photography, and screen settings. If you need help confirming a finish before ordering, contact Support with the product link and finish name.

Wallpaper quantities vary by product. We recommend confirming the exact quantity with a professional wallpaper installer before ordering.

Box spring requirements vary by bed frame. Please review the product page for support details, or contact Support with the product link so we can confirm before you order. A box spring may be used to add height when compatible.

Custom art requests may be available. Please email hello@stylemeghd.com with the artwork name, requested size, quantity, color details or HEX codes, and any notes for the artist. Once reviewed, we’ll follow up with approval status and pricing.

Yes. We love supporting designers and industry professionals as they bring residential and commercial projects to life. To learn more and apply, please visit our Designer Trade Program page and share your business details, project needs, and timeline with our team.

Apply through the Designer Trade Program

Email support@stylemeghd.com with your order number, product link, screenshots, or any details that will help our team review your request.